Increase your NPS and conversion rate with the Q°emotion semantic and emotional analysis platform.

Are you looking to increase customer engagement and satisfaction, as well as your conversion rate? Discover in an instant the emotions felt on your customer journeys and their impact on your Net Promoter Score and conversion rate.

Discover our case studies:
“How to increase your NPS by +15 points
and your conversion rate by +4%”

Discover our use cases

Track your NPS and conversion rates using our semantic and emotional analysis solution.

88% of consumers who have a positive emotional connection with a brand are willing to spend more

(Deloitte)

Your customers' happiness and overall positive emotions are key factors in improving your NPS. Analyzing customer feedback based on their emotions enables you to identify points of delight and capitalize on them.

What does Q°emotion offer?

Q°emotion helps you ...

Identify levers for improving satisfaction and NPS

What data can help you build loyalty?

With the help of our semantic analysis tool, decipher your customers' positive (happiness, surprise) and negative (disgust, fear, anger) emotions to activate the right levers.

But also to...

Evaluate the impact of your actions on your NPS or conversion rate

Discover the emotional impact of your marketing, business or communication actions, as well as the evolution of your NPS and conversion rate.

Visualize in an instant which actions have the greatest impact and are most effective, and abandon those that are too time-consuming or too costly in relation to the results achieved. Refine your customer knowledge by integrating emotions.

Q°emotion helps you...

Manage your KPIs

Find new levers to increase your NPS (Net Promoter Score). Identify active recommendation factors.

The Q°emotion management tool helps you to quickly make the decisions that will benefit your company (CES, NPS, CSAT satisfaction, Conversion, Re-purchase...) in line with your marketing strategy. Implementing a real customer data analysis strategy boosts your profitability.

How does Q°emotion work?

Data
recovery

Processing
feedback

Identify pain points
in your customer journeys

“This product is really great ; such a good surprise. Too bad the texture feels so greasy !”

Hapiness

Surprise

Fear

Sadness

Anger

Disgust

Benjamin D.

Digital Marketing Specialist - Heineken Experience

“The Q°Emotion platform allows us to analyze the verbatim collected in our satisfaction surveys, and thus better understand the expectations of our members. The analysis of the emotions contained in each verbatim enriches the analyzes and makes it possible to detect weak signals. The rendering platform is intuitive and ergonomic, and makes it easy to handle verbatim.”

Elodie B.

Marketing Research Manager Maif

"The Q°emotion solution, a new approach to customer experience revisited by emotions. This innovative solution based on the analysis of customer feelings, has allowed us to dissect customer insights with positive or negative value, and to be able to engage internal actions to correct these irritants. A fun, ergonomic platform, allowing at a glance, to visualize our customer satisfaction KPI's, and to put them in relation with the emotional journey of our customers."

Astrid R.

Voice of Customer Manager

"Q°Emotion, emotion in all its states, effective and relevant. This new and complementary axis of analysis allowed us to immerse ourselves in the emotional journey of our clients and to target the actions to put in place to improve the feelings of our customers. Note the responsiveness of Q°Emotion teams in considering our needs and the developments put in place."

Sylviane R.

Customer Services and Quality Manager - TUI