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Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.
Google AI Overview: Opportunities and Challenges for the Customer Experience in 2024
Published on August 30, 2024 - Updated on September 06, 2024
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Adopt a "Customer Centric" approach
Published on August 13, 2024 - Updated on September 06, 2024
Putting the customer at the centre of your strategy and your concerns is essential. New technologies make it possible to take the "Customer Centric" approach one step further. 1) What is the "...
The impact of artificial intelligence (AI) on the financial sector
Published on November 30, 2023 - Updated on September 06, 2024
The impact of artificial intelligence (AI) on the financial sector The financial sector has undergone more transformations in the past two years than in the previous two decades, with digital transfo...
How to detect weak signals : user guide
Published on November 29, 2023 - Updated on September 06, 2024
How to detect weak signals : user guide In a world where competition is increasingly fierce, companies must find new ways to stand out and retain their customers. That's why optimizing the customer...
NPS calculation: how to calculate your Net Promoter Score?
Published on November 20, 2023 - Updated on September 06, 2024
Net Promoter Score: definition, importance and calculation method When it comes to tools for assessing customer satisfaction, the Net Promoter Score stands out as a particularly interesting tool for ...
Revolutionizing customer satisfaction: Unveiling the secrets of NPS tools
Published on September 01, 2023 - Updated on September 06, 2024
Revolutionizing customer satisfaction: Unveiling the secrets of NPS tools 1) Understanding the Net Promoter Score Imagine eating your favorite dish at a restaurant when suddenly, the waiter asks you...
Emotional and Semantic analysis of conversational data
Published on April 19, 2023 - Updated on September 06, 2024
Semantic and emotional analysis of conversational data The rise of direct messaging applications in customer relations Nowadays, messaging applications have become indispensable tools in the dai...
The Power of Customer Review Analysis in 2024
Published on January 12, 2023 - Updated on September 06, 2024
The power of customer review analysis in 2024 In today's digital age, customer reviews play a crucial role in any business operation. As more and more consumers turn to online marketplaces and e-comm...
5 types of customer reviews to improve your customer experience
Published on August 17, 2022 - Updated on September 06, 2024
5 types of customer reviews to analyze to improve the customer experience Whether in B2B or B2C, customer reviews play a very important role in the success of a business. Whether it's before purchasi...
The comparison: Emotional analysis vs. sentiment analysis
Published on May 23, 2022 - Updated on September 06, 2024
The comparison: Emotional analysis vs. sentiment analysis When it comes to using an automatic semantic analysis tool, there are two approaches: sentiment analysis and emotional analysis. Although s...