Published on October 29, 2024  - Updated on October 29, 2024

In an increasingly competitive business environment, companies must now redouble their efforts to capture and retain customers. According to a recent study by Forrester ,  73% of companies now...

Published on October 29, 2024  - Updated on October 29, 2024

Reduce holiday stress with Q°emotion: How brands can manage customer emotions over Christmas Introduction: The Christmas paradox Although Christmas is traditionally a time of joy, sharing and celeb...

Published on October 16, 2024  - Updated on October 16, 2024

Optimise your customer satisfaction surveys with emotional analysis: AI methods and tools Customer satisfaction: a strategic lever with emotional analysis Customer satisfaction is now a key in...

Published on September 25, 2024  - Updated on October 02, 2024

How to improve customer retention and build loyalty with Emotional AI In an increasingly competitive market, building customer loyalty is essential to ensure the long-term future of your business. Bu...

Published on September 09, 2024  - Updated on September 09, 2024

Voice assistants, facial emotional analysis and conversational data: essential tools for businesses Discover how facial, voice and conversational emotional analysis can improve understanding of cu...

Published on December 20, 2022  - Updated on September 04, 2024

How to optimize your customer journey to enhance your marketing strategy? How to define a customer journey? In an increasingly competitive world, understanding and improving your customer journey\...

Published on August 30, 2024  - Updated on August 30, 2024

https://a.mktgcdn.com/p/GBMqJ_oTHpL_7z943h_4UhugJQkOrxBij5Q8T9kQAmA/1560x878.jpg ...

Published on January 04, 2024  - Updated on August 16, 2024

How to calculate customer retention rate ? "There is only one boss in the company: the customer! And he can fire anyone, from the CEO to the simple employee, just by spending his money elsewhere." - ...

Published on August 13, 2024  - Updated on August 13, 2024

Putting the customer at the centre of your strategy and your concerns is essential. New technologies make it possible to take the "Customer Centric" approach one step further. 1) What is the "...

Published on August 02, 2024  - Updated on August 13, 2024

EMOTIONS: THE SECRET TO A SUCCESSFUL CUSTOMER EXPERIENCE Do you think that a silent customer is a satisfied customer? Think again, because you're wrong! A customer won't always tell you ...