Published on July 24, 2020  - Updated on December 01, 2023

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you. 1) Make sure customers can help themselves Most customers will always find ...

Published on June 01, 2020  - Updated on December 01, 2023

How to shape your brand energy and your brand image? Capturing the attention of customers is not enough: we must retain them and, to do so, get to know them. What tool can help companies understand...

Published on May 22, 2020  - Updated on December 01, 2023

How to improve the client's emotional experience? Discover the treasures behind your customers' emotions. Every day, thousands of comments are posted by consumers on brands across social platforms. A...

Published on April 23, 2020  - Updated on December 01, 2023

Customer relations: How can you humanize your bank for your customers? The digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

Published on April 02, 2020  - Updated on December 01, 2023

Improve your business strategy : adopt a Customer Centric approach Placing the customer at the center of your strategy and your concerns is essential. New technologies make it possible to take the "C...

Published on January 28, 2020  - Updated on December 01, 2023

The key components to improve customer experience What is customer experience? The customer experience is characterized by the aggregation of feelings and emotions that your customer will experience...

Published on January 13, 2020  - Updated on December 01, 2023

How to gain consumer insights ? Emotions are the #1 factor in customer retention in 94% of industries (Forrester CX index, 2017). For this reason, gaining consumer insight is vital if you are in ...

Published on January 13, 2020  - Updated on December 01, 2023

Emotions: the secret ingredient to successful customer experience Is a silent customer a satisfied customer? If you answered yes, then think again, because you are making a mistake! Even though cust...

Published on January 13, 2020  - Updated on December 01, 2023

Benefits of emotional analysis : benchmark for the three most used airlines in the USA The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines,...

Published on January 13, 2020  - Updated on December 01, 2023

Emotion, the only useful metric when working in sports entertainment A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game pr...